Business hours rotations
If you have a PRO subscription, you can enable the business hours mode for your rotation.
In business hour mode, the user(s) on duty will go on or off duty based on the business hours slots assigned to the rotation without necessarily having the user switch duty with the next on duty in the rotation plan.
After the off-business hours, the user will go on duty again unless a scheduled event happens during the off-business time; in that case, the following user(s) will go on duty instead.
A typical usage could be a user going on or off duty following the company working hours (classic 9 to 5).
To enable/disable the business hour mode
You can enable the business hour support inside the option panel of the rotation.
There you can enable/disable the main business hour flag, and choose the business hours you want to follow. You can have multiple hours block, for example 9-13 and 14-18 to include the lunch as off-time.
It's mandatory to add a timezone to correctly identify the timezone you are referring to when you indicate the begin and end of the slots. If the rotation is scheduled, the timezone of the schedule and the timezone of the business hours slots could be different - it's your choice.
If you keep the "If the rotation is skipping weekends or holidays, consider the skipped days as off-time." and the rotation is scheduled to avoid weekends and holidays (for example, a working day rotation) the rotation will stay off business hours during that time as well (for example, it will go off-duty on Friday evening, and it will go on duty again on Monday morning).
Behaviour
You can see if a rotation is connected to business hours by looking for the right status icons in Slack and in the web application (yellow box in the picture below). The time you see here is always referred to the timezone associated with the business hours slots, not your timezone.
If the rotation is in business hours mode, the Next on Duty block will show you who will go on duty in the next shift, as usual (in this case, today at 1:31 PM). This is also marked with the next shift label.
If the rotation is off-business, instead, the Next on Duty block will show you the next users who will go online once the off time will be over - usually the same users as before - together with the time the shift will restart.
However, if the rotation is scheduled, and a turn shift will happen while the rotation is off-business hours, the block will already show you the next shift.
