Business hours rotations
If you have a PRO subscription, you can enable the business hours mode for your rotation.
In business-hour mode, the user(s) on duty will go on or off duty based on the business-hour slots assigned to the rotation, without necessarily switching duty with the next on-duty in the rotation plan.
After off-business hours, the user will go on duty again unless a scheduled event occurs during that period; in that case, the following user(s) will go on duty instead.
A typical use case is a user going on or off duty during the company's working hours (e.g., 9 to 5).
To enable/disable the business hour mode
You can enable business-hour support in the rotation option panel.
There, you can enable/disable the main business hour flag and choose the business hours you want to follow. You can have multiple hour blocks, for example, 9-13 and 14-18 to include the lunch as off-time.
It's mandatory to specify a time zone to correctly identify the time zone you are referring to when indicating the start and end of the slots. If the rotation is scheduled, the timezone of the schedule and the timezone of the business hours slots could be different - it's your choice.
If you keep the "If the rotation is skipping weekends or holidays, consider the skipped days as off-time." and the rotation is scheduled to avoid weekends and holidays (for example, a working day rotation) the rotation will stay off business hours during that time as well (for example, it will go off-duty on Friday evening, and it will go on duty again on Monday morning).
Behaviour
You can check whether a rotation is connected to business hours by looking for the correct status icons in Slack and in the web application (yellow box in the picture below). The time shown here is always in the time zone associated with the business hours slots, not your time zone.
If the rotation is in business hours mode, the Next on Duty block will show you who will go on duty in the next shift, as usual (in this case, today at 1:31 PM). This is also marked with the next shift label.
If the rotation is off-business, instead, the Next on Duty block will show you the following users who will go online once the off time is over, usually the same users as before, together with the time the shift will restart.
However, if the rotation is scheduled and a turn shift will occur during off-business hours, the block will already show you the next shift.
